How to enhance passenger satisfaction with advanced wayfinding technologies ?
01 Défis rencontrés
Implement a comprehensive wayfinding solution that seamlessly guides passengers, improves operational efficiency, and fosters a positive airport image.
02 Solutions mises en place
Development of a 3D wayfinding system (software and 10 interactive kiosks) located in key airport zones, in airside and landside zones.
Enhanced Passenger Experience
Improved Operational Efficiency
Technological Innovation
03 Résultats obtenus
Reduced passenger stress and frustration
Around 200 to 300 hours per month of average time saved by airport staff
Increased non-aeronautical revenue from targeted promotions of airport stores and services
Date-driven decision-making to optimize operations and improve services in the airport
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